Introduction

Your privacy is important to us. This Privacy Policy explains how Burst Fitness ("we," "our," or "us") collects, uses, stores, protects, and shares your information when you use our mobile application.

 

By using the app, you agree to the practices described in this Privacy Policy.

Information We Collect

Depending on how you use the app, we may collect:

 

• Personal information such as your name, email address, and country.

• Account information needed to create and manage your account.

• **AI coach conversations.** When you choose to use ALI, our in-app AI coach, we collect the messages you send in the chat. These messages may include health, fitness, or lifestyle details you choose to share (for example, injuries, goals, or dietary questions).

• **Billing details**, such as your country and postal code, when you purchase a subscription on our website or Android app, used for pricing and tax calculation. Payment card details are collected directly by our payment processors and are never stored on, or readable by, our servers.

• Device information, including device type, operating system, and unique device identifiers.

• Usage information, including app interactions, crash reports, and diagnostic data.

• Location information only if you grant permission.

• Any information you voluntarily submit through forms or support requests.

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How We Use Your Information

We use your information to:

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• Provide and maintain our services.

• Authenticate your account.

• **Generate AI coaching responses when you choose to chat with ALI** (see "AI Features and Third-Party AI Processing" below).

• **Process your subscription and payments.**

• Improve app performance and user experience.

• Respond to customer support requests.

• Send important service notifications.

• Comply with legal obligations.

• Detect, prevent, and investigate fraud or security incidents.

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Information Sharing

We do not sell your personal information.

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We share limited information with the following categories of service providers, each contractually required to protect your information and to use it only to provide their service to us:

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• **Payments:** Stripe (website and Android purchases), and Apple or Google (in-app purchases). Your card details go directly to the payment processor and never touch our servers.

• **AI coaching:** OpenAI (your ALI conversations — see "AI Features and Third-Party AI Processing" below).

• **Push notifications:** Google Firebase Cloud Messaging (an anonymous device token used to deliver notifications and reminders).

• **Customer support:** HelpCrunch (the messages you send to our support team through the app).

• **Email delivery:** Mailgun (account, billing, and support emails).

• **Crash reporting and diagnostics:** Sentry (error logs and device specifications, used to keep the app stable).

• **Infrastructure and content hosting:** Amazon Web Services (workout videos, images, and application hosting).

• **Regional detection:** IPWhois (your IP address, used to detect your approximate country for currency display).

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We may also share information:

• When required by law or legal process.

• To protect our rights, users, or the security of our services.

• During a business transfer such as a merger or acquisition.

 

All third parties are required to protect your information and use it only for the services they provide to us.

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AI Features and Third-Party AI Processing (ALI)

Burst includes an optional AI coaching feature ("ALI"). ALI is powered by OpenAI, L.L.C. ("OpenAI"), a third-party artificial-intelligence service provider based in the United States.

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**What is shared.** When you send a message to ALI, the text of your message and your prior messages in that conversation are transmitted to OpenAI through our servers so that ALI can generate a response. Your conversation history with ALI is retained so the coach can remember context between sessions.

 

**What is not shared.** We do not send OpenAI your name, email address, payment information, or account credentials. Conversations are associated with an internal identifier, not your identity.

 

**Your consent and control.** ALI only processes your messages after you have given explicit permission in the app. You can decline or withdraw this permission at any time in the app's privacy settings; if you do, no data is sent to OpenAI. Using ALI is optional and is not required to use any other part of Burst.

 

**Protection.** OpenAI processes this data solely to provide the feature, is contractually restricted from using it for other purposes, and — per OpenAI's API data-usage policies — does not use data submitted through its API to train its models.

 

**Deletion.** You can request deletion of your ALI conversation history at any time by contacting us at Contact@BurstFitnessApp.com, or by deleting your account (see "Data Deletion Requests").

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Data Security

We take reasonable administrative, technical, and physical measures to protect your personal and sensitive information from unauthorized access, disclosure, alteration, or destruction.

Our security practices include, where appropriate:

• Encryption of data in transit using secure HTTPS/TLS connections.

• Secure authentication and access controls.

• Restricted access to personal data by authorized personnel only.

• Regular monitoring and maintenance of our systems.

• Industry-standard security practices to help safeguard user information.

While we strive to protect your information, no method of electronic storage or transmission over the Internet is completely secure, and we cannot guarantee absolute security.

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Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

 

When your information is no longer required, we securely delete or anonymize it in accordance with applicable laws and our internal data retention practices.

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Data Deletion Requests

You may request the deletion of your personal information at any time.

To request deletion:

• Use the in-app account deletion feature on the profile screen, or

• Email us at Contact@BurstFitnessApp.com.

 

Deleting your account also deletes your ALI conversation history.

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After verifying your request, we will delete or anonymize your personal information unless we are legally required or permitted to retain certain information for regulatory, security, fraud prevention, or legal compliance purposes.

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Your Rights

Depending on your location, you may have the right to:

 

• Access your personal information.

• Correct inaccurate information.

• Request deletion of your information.

• Withdraw consent where applicable.

• Request a copy of your personal data.

 

To exercise these rights, contact us using the information below.

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Children's Privacy

Our app is not directed toward children under the age required by applicable law. We do not knowingly collect personal information from children. If we learn that such information has been collected, we will delete it promptly.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will become effective when the updated policy is posted within the app or on our website. We encourage users to review this policy periodically.

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Contact Us

If you have questions about this Privacy Policy or wish to request access to or deletion of your personal information, please contact us:

 

Email: Contact@BurstFitnessApp.com

Company: Burst Fitness, Inc.

Address: 6030 Topsail Rd, Lady Lake, Florida 32159-5900, United States.

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